Return policy
Right of complaint
A 2-year right of complaint is granted in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. You can get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must advertise in a "reasonable time" after you have discovered the defect/error. Cphsmile will cover return costs to a reasonable extent.
For returns, complaints and exercise of the right of withdrawal, send to:
Cphsmile
Vor Frue hovedgade 24
4000 Roskilde
Shipments are not accepted per cash on delivery.
Refund
If it is a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.
Right of withdrawal
14 days full right of return on goods purchased in our webshop.
A 2-year right of complaint is granted in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. You can get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must advertise in a "reasonable time" after you have discovered the defect/error. Cphsmile will cover return costs to a reasonable extent.
For returns, complaints and exercise of the right of withdrawal, send to:
Cphsmile
Vor Frue hovedgade 24
4000 Roskilde
Shipments are not accepted per cash on delivery.
Refund
If it is a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.
Right of withdrawal
14 days full right of return on goods purchased in our webshop.
